Post by Future of Field Service

Name: "You don't need to perform. You don't need to have a specific way to work with customers. If you jus
Uploaded: 2026-06-23T12:23:33.720Z
Channel: Future of Field Service
Description: "You don't need to perform. You don't need to have a specific way to work with customers. If you just come to the customer as yourself - another human being - anybody could be a field service engineer

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"You don't need to perform. You don't need to have a specific way to work with customers. If you just come to the customer as yourself - another human being - anybody could be a field service engineer." Marina Mulenos George, Field Service Engineer at Oxford Instruments plc, on the advice that changed everything when she first entered the role. She came in with a PhD in chemistry, deep technical expertise, and very little certainty about how to handle the human side of the job. The answer turned out to be simpler than she expected. Watch the full conversation on Frontline UNSCRIPTED Episode 4: ▶️ YouTube: ifs.biz/18gm 🎧 Spotify: ifs.biz/sbox 🍏 Apple: ifs.biz/u8be

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