Post by Duke University - The Fuqua School of Business

“AI is reshaping supply chains, pointing toward a future of more autonomous, agentic systems.” Research from Prof Jeannette Song shows how supply chains are shifting from rigid, rule-based workflows to adaptive systems that learn, decide, and act in real time—more like a live navigation system than a static map. Key insights: • Supply chains are moving from “if X, then Y” rules to systems that continuously update decisions as conditions change. • AI is already transforming every node—from demand sensing and product development to warehousing, manufacturing, and logistics. • Human roles are evolving toward oversight, exception handling, and judgment rather than routine execution. • Greater autonomy introduces new risks around data governance, privacy, and explainability. • Agentic AI could enable fully adaptive networks that dynamically reconfigure sourcing, production, and delivery. “This future is not magic—it is the next step in a progression toward systems that continuously learn, adapt, and execute as new information arrives.” #SupplyChain #AI #Operations #AgenticAI #DigitalTransformation #Logistics #FutureOfWork