Post by Freshworks

Name: Modernizing IT was just the starting point for New Balance. Freshservice now powers 133 agent groups
Uploaded: 2026-06-08T19:30:37.625Z
Channel: Freshworks
Description: Modernizing IT was just the starting point for New Balance. Freshservice now powers 133 agent groups across the business in HR, facilities, loss prevention, and beyond who handle 5,000+ tickets a mont

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Modernizing IT was just the starting point for New Balance. Freshservice now powers 133 agent groups across the business in HR, facilities, loss prevention, and beyond who handle 5,000+ tickets a month on a single, unified platform. That's enterprise service management at the scale of 180+ stores worldwide. Full story in the comments 👇

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