Post by Freshworks

Name: Legacy tools slow IT down and limit what the whole business can do. That was the reality for one of
Uploaded: 2026-04-21T19:43:15.455Z
Channel: Freshworks
Description: Legacy tools slow IT down and limit what the whole business can do. That was the reality for one of our customers, RingCentral, whose heavily customized CRM couldn't keep pace with the demands of a gr

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Legacy tools slow IT down and limit what the whole business can do. That was the reality for one of our customers, RingCentral, whose heavily customized CRM couldn't keep pace with the demands of a growing enterprise. After implementing Freshservice, they built a sophisticated orchestration engine that now automates more than 40% of IT service desk tickets spanning integrations with Active Directory, Okta, Google Workspace, Jira, Monday.com, DocuSign, and Saviynt. What started as an IT fix quickly expanded across HR, Finance, Marketing, Sales, and Operations. See how RingCentral modernized ITSM with Freshservice: https://lnkd.in/g_8Suxnm John Pitta | Rob Johnson 👀

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