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How much is a good night's sleep worth? If you're one of the U.K.'s leading bed retailers, it's worth everything. Bensons for Beds has 160+ stores, a manufacturing operation, and a lean IT team that must deliver consistent service across all of them. What started as ticketing with Freshservice more than a decade ago grew into a broader platform supporting IT, HR, finance, and distribution. All without the lengthy implementation cycles or consultants that once put structured ITSM out of reach. See how they built it. https://lnkd.in/ex22xmfi

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