Post by Freshworks

30,000 employees. Three months to launch. One looming deadline. Seagate Technology didn't just migrate off a legacy ITSM platform under pressure, they migrated to a clean slate: out-of-the-box Freshservice, and goodbye to old workflows. Along with a new platform, they rebuilt ITSM at Seagate from the ground up. The payoff: 32% of tickets now deflected by Freddy AI Agent. 94% first-contact resolution. And a VP who says nobody even remembers the old platform. Seagate didn’t just change IT platforms. They changed how enterprise service management worked. Read the full story: https://lnkd.in/dawH26-D