Post by Freeday

Meet the newest team member at TUI Retail That's Jack in the frame. TUI's digital employee, powered by Freeday. He's got his own spot at the desk and everything. Here's what Jack does: he listens to in-store sales conversations, creates a structured summary within minutes, and sends it straight to the travel agent via Microsoft Teams. No extra systems. No workflow changes. Just less paperwork. Why does this matter? Across TUI's 135 shops in the Netherlands, travel agents handle around 14,700 customer conversations every month. Each one used to require up to 30 minutes of admin, writing summaries, updating CRM fields, logging follow-ups. Jack takes the robot out of the human, so agents can focus fully on what they do best: creating the perfect holiday experience. Proud of the team for bringing this one to life Guust Malcorps, Sebastiaan de Vries, Jill Verhoeven, Astrid van der Zwaag #AI #DigitalEmployee #TUI #Freeday #CustomerExperience #Automation