Post by Fred Stacey
CEO Cloud Tech Gurus - Passionate about AI in the contact center - Board Member of ECAC & Co-Founder (Stealth AI Startup)
Hey #ContactCenter & #CustomerExperience friends, Happy MONDAY! In this #AI readiness video I wanted to speak more about the systems analysis side of the AI readiness process. To really understand your systems is not just a simple question of "do they have APIs?" or "I am on a cloud system so I am fine, right?". Don't even get me started with the vendors saying we can use your premise system and there is no need to upgrade. Thank you as always for taking the time and I appreciate the feedback. 🙏 Darren Prine John J. Ruby Robert Serretti Robert Killory Christa Heibel James Guthrie Gina Gibson Shellie Plymale C. Pete Connor MS, CCCM Michael Shrader MICHELE CROCKER Adam Boelke
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