Post by Fractal

Most contact center AI doesn’t fail outright, it fails at critical customer experience moments. And the real opportunity lies in getting those critical moments right.    Every resolved query, every seamless interaction, every avoided transfer, that’s where great CX is built.    The key? Moving beyond generic AI to something that truly understands your business, your customers, your edge cases.    Start by understanding what’s really happening → build AI tailored to your use case → keep improving with every interaction.    That’s how teams are using 𝗖𝗼𝗴𝗲𝗻𝘁𝗶𝗾 𝗖𝗫 to turn AI into meaningful CX wins.    📍 Booth #1042 | Caesars Forum  📅 June 22–25    #ContactCenterAI #CustomerExperience #AIAgents #CogentiqCX #Fractal #CCWLasVegas #CX2026    Srikanth Velamakanni | Pranay Agrawal | Matt Gennone | Gautam Kumar | Lou Boudreau | Rakhin Veliyambra | Ritesh Radhakrishnan | Sankar Narayanan 'SN' | Garima Beniwal | Shubhankar Jadhav | Devee Mohapatra | Ranganath D.G | Suryaprakash CV