Post by Festool

💬 Our customer up close! 💬 This was the guiding theme at Festool over the past few weeks. We are convinced that the best ideas emerge where direct exchange takes place – with the people who use our products every day on construction sites and in workshops. That’s why we once again invited customers to our Festool Museum in Wendlingen to engage in direct dialogue. Over the course of two days, carpenters, painters, and timber workers joined us and gave us insights into their daily work. Our employees were able to listen in live and then ask their own questions directly to our customers. The focus was on: ✔️ experiencing our customers live and up close ✔️ understanding their requirements and expectations of our tools ✔️ gathering honest feedback and engaging in a real dialogue It was especially encouraging to see the strong interest from our employees. The many questions and open discussions once again showed how valuable it is to bring customers into the company. Because only those who truly know and understand their customers can develop solutions that make a real difference in everyday work. Many thanks to our customers for their openness and the inspiring exchange! 💚