Post by Felix Transport

Our Most Valuable Asset!! What is a courier company’s most valuable asset? No doubt over the past 10 years or so new technologies have been a focal point: Online POD’s Photo POD’s Scanning GPS / Geofencing Labels Notifications Dynamic ETA’s APIs Webportal functionality The list goes on… Felix Transport is a technology business so sure all these features are really important. Essentially as we are selling a service our customers & prospects want to experience what we have to offer. However from my experience how a driver conducts themselves, and acts towards our customers is what makes a difference. Below is just some of what I have been told lately from our customers with our current fleet, 'Angela is so friendly and helpful' ‘Tony is a very good operator’ "Cass is a gun" "Morrie is rock solid" "John is reliable, never had any dramas with him" Often the conversation starts with the shiny bells and whistles but in the end the Human connections which provide us the experiences we are all looking for. Technology is really a supporting act for the most valued asset – our people. #Felixtransport #courier #customerservice #valuableasset #seriouslyreliable