Post by Fabien van 't Woudt

Heute bin ich in München und freue mich, Dennis Wannags, Philipp Pögler und Dirk Abel von Telenova GmbH (Teil der teccle group) zu besuchen. Vielen Dank für die herzliche Gastfreundschaft und die spannenden Gespräche! One of the key topics we discussed was: What is Microsoft Teams still missing when it comes to Customer Experience (CX)? Teams is an outstanding collaboration platform, but when customer interactions become business-critical, organizations often discover gaps in areas such as intelligent call routing, omnichannel engagement, supervisor capabilities, reporting, AI assistance and customer journey management. The result? Missed calls can quickly become missed opportunities. It was great exchanging ideas on how organizations can bridge these gaps and deliver a customer experience that matches the quality of their internal collaboration. If you're interested, we've summarized this challenge in our latest article: 🇬🇧 https://lnkd.in/eV-wWNCA 🇩🇪 https://lnkd.in/eeePv5hD Looking forward to continuing our collaboration! #MicrosoftTeams #CustomerExperience #ContactCenter #CX #UCaaS #CCaaS #AI #Partnership