Post by Etiya

How do telecom operators move from automation to autonomy without losing control? In her conversation with Mark Newman, Chief Analyst at TM Forum, Gulnihal Kaya, VP of Managed Services at Etiya, shares a clear perspective on what it takes to make AI meaningful in BSS. The discussion explores how Agentic AI, Digital Twin, and human-in-the-loop governance can help operators go beyond operational efficiency toward more reliable, customer-centric outcomes.  Watch the full interview to hear Etiya’s vision on the future of AI-native BSS, decision intelligence, and scalable service operations: https://lnkd.in/debeNPyf  #Etiya #TMForum #AgenticAI #DigitalTwin #BSS #Telecom #AIBSS #AutonomousOperations #CustomerExperience #DecisionIntelligence