Post by Essense

How do you decide which customer journeys actually drive impact? In many organisations, this is still driven by assumptions rather than data. In our next roundtable, Annemiek Keizer, Digital Marketing Manager, at Albert Heijn will share how they take a data-driven approach to journey selection, and how you can apply this in your organisation. We’ll look at: • How to identify journeys with the highest business value • How to focus on initiatives where results can be realised quickly • Where cross-functional collaboration makes the difference After the session, there’s room to network and exchange experiences with other CX professionals. Places are limited, so please register early to secure your seat. 📍 Essense Rotterdam 📅 Tuesday, May 12 ⏰ 15:00–18:00 (doors open at 14:30) 👉  Register: https://lnkd.in/e3869S4y