Post by Erik Sikorski

What’s the Future of a Claim Adjuster Look Like ? This thought came to mind while reading an article about the amazing technology coming to a claims department near you. Yes, I’m extremely excited for the end of antiquated claims systems and the burdens placed on adjusters with an already demanding career. Yet here’s the thing, after the technological improvements, what are the critical skills for an adjuster to be successful in tomorrow’s claim department ? Customer Centricity and Communication must be the most important function of the claims adjuster. When an insured speaks with you the claim adjuster, YOU are the most important representative of your company. The many tenets of exemplary customer service MUST show through. Organization and Time Management allow the claim adjuster to have a customer centric mindset. How so you ask ? The organized claim adjuster has information readily at their fingertips or knows exactly where to find it. Additionally, the claims adjuster utilizes a regular schedule taking care of writing involved letters early in the morning, and setting blocks of time for phone calls, emails, and all those other things will be exceptional as the technology improves. Ethics/Integrity are the cornerstone of the successful claim adjuster. Customer Centric Claim adjusters wear many hats, and owe many duties to multiple, and many times, competing priorities. Technology can do many things, but it cannot replace the one-one human interaction when an insured’s life has been turned upside down and they look to their insurance carrier to deliver on that promise of protection. Only ethical adjusters with strong integrity can do that. Love to hear from the audience on other ideas about the claim adjuster future. Feel free to reach out as I’m always happy to talk all things claims and am especially excited about the enhancement technology will bring, thus allowing the claims adjuster to truly be that number one customer service aspect.