Post by EnergyAustralia

Andrea Linsenmeier has spent 28 years working with people who struggle to pay their bills. Speaking at Australian Energy Week recently, she made the case that the energy industry's biggest challenge isn't technical, it's human. Behind every pricing decision is a family figuring out how to get through the week. Most of them will never know what's driving their bill. They'll just know it's gone up again. For households already making careful choices, there is no buffer. Every rise lands directly. That's the reality that we are working to change. Because affordability isn't a back-office problem. It belongs at the centre of every decision this industry makes.