Post by Emma Lindsay

Does size really matter? 🤔 I'll be honest...today I went all in! When two brokers contacted me first thing this morning asking if we could issue documents AND pay out the same day... I immediately said YES! Very much an act first, think later moment! 😅 And why is it always on a Friday! Both customers were planning to collect their vehicles over the weekend, so the pressure was on to deliver the service they needed. Two very different deal sizes, but the same commitment to delivering exceptional service. Deal 1 – £20,575 📄 Documents issued: 10:50am ✍️ Customer signed: 11:40am 💰 Deal paid: 1:40pm Deal 2 – £96,300 📄 Documents issued: 3:20pm ✍️ Customer signed: 3:40pm 💰 Deal paid: 4:30pm For me, it's never just about the value of the deal. It's about meeting our customers' deadlines, keeping their businesses moving, and helping brokers deliver on the promises they've made AND the promise I made (Scottish brokers are definitely not to be messed with! 😅 ) By getting the documentation right first time, making the most of e-sign technology, and maintaining strong communication throughout the process, both deals progressed from document issue to funding within just a few hours. Fast, accurate execution benefits everyone involved. The customers collect their vehicles on time, the brokers know they can rely on us, I can finally stop sweating (23°c definitely didn't help! 🥵), and together we continue to deliver the high service standards we're proud of! A huge thank you to both brokers for trusting us Stewart Couper & William McGuire and to Ben and Tiegan in our support teams delivering an outstanding service! So...size doesn't always matter, great service does! 🌟 Allica Bank Brandon Hall Arshad Miah Tracy Millsom Craig Edwards Ali Brooksbank Josh O.Herman Inthuvarman Daniel Kneafsey