Post by Emanuela Franzoni
Customer Experience โฆ AI & Digital Transformation โฆ Marketing Automation โฆ Community & Loyalty โฆ CXPA Member โฆ Women in CX โฆ CX Community DACH โฆ ex-Zalando
We often celebrate what technology achieves. But we rarely stop to ask who made it possible and how... Does it sound familiar? ๐ ย That was the heart of our evening with Women In Digital Switzerland Chapter Zug and Siemens Switzerland: ๐คโ๐๐ก ๐๐๐๐ ๐๐ก ๐ก๐๐๐ ๐ก๐ ๐๐ข๐๐๐ ๐ก๐๐โ๐๐๐๐๐๐ฆ ๐กโ๐๐ก ๐ก๐๐ข๐๐ฆ ๐ ๐๐๐ฃ๐๐ ๐๐๐๐๐๐? ย We brought together five panellists from very different worlds: ๐ communications, regional economic policy, AI research, entrepreneurship and management consulting. And the conversation that followed was anything but simple. ย A few things have stayed with me since. ย โญ๏ธ ๐ ๐จ๐๐ฎ๐ฌ ๐จ๐ง ๐ฉ๐๐จ๐ฉ๐ฅ๐, ๐ง๐จ๐ญ ๐จ๐ฎ๐ญ๐ฉ๐ฎ๐ญ.ย It sounds obvious, and yet it is the thing organisations forget most often. The result gets celebrated. The people and the choices behind it rarely do. ย โญ๏ธ ๐๐๐ฏ๐๐ซ ๐๐ฌ๐ฌ๐ฎ๐ฆ๐ ๐ญ๐ก๐๐ญ ๐ฒ๐จ๐ฎ ๐ค๐ง๐จ๐ฐ. ๐๐ข๐ฌ๐ญ๐๐ง.ย This one sits at the core of everything I believe about good work, whether in CX, events or community building. ๐๐๐ข ๐๐๐๐๐๐ก ๐๐๐ ๐๐๐ ๐๐๐ ๐๐๐๐๐๐ ๐ฆ๐๐ข โ๐๐ฃ๐ ๐๐๐ก ๐ก๐๐ข๐๐ฆ โ๐๐๐๐. ย โญ๏ธ ๐๐จ๐๐ฌ ๐๐ ๐๐ฆ๐ฉ๐จ๐ฐ๐๐ซ? ๐๐จ ๐ ๐ญ๐๐ฌ๐ญ. ๐๐๐ฆ๐จ๐ฏ๐ ๐ข๐ญ ๐๐ง๐ ๐ฌ๐๐.ย Not ideological, not theoretical. Just honest and practical. If it makes things better for the people using it, it earns its place. If it doesn't, it simply doesn't. ย ๐ป An additional highlight of the evening was Maryna Shchipak, a talented expert in ๐ ๐ซ๐๐ฉ๐ก๐ข๐ ๐ซ๐๐๐จ๐ซ๐๐ข๐ง๐ , who was with us live throughout the night, turning the conversation into a stunning visual piece in real time. The kind of work that makes you stop and look twice, or more, and through which you see the overall picture through her eyes and beautiful hand drawing. ย The Q&A kept the energy high, the networking felt genuinely warm, and it was a joy to reconnect with familiar faces and meet new ones. ย ๐ Thank you to our incredible panellists: Berit Lange, Silvia Thalmann-Gut, Sarbari Roy, Michael Gerlich and Madalina Manoiu. Thank you to Daria Goryacheva, Georg Lehmann and the whole Siemens team for hosting us so generously. And thank you to Maryna Shchipak for capturing the soul of the evening so beautifully. ย A special thank you to my fantastic WDS Zug Chapter team ๐: Chiara Salgarello, Georgiana Darila and Andreea Iuga. So glad we did this together - looking forward already to the next one! ย #WomenInDigitalSwitzerland #WDS #HumanCentric #CX #Technology #AI #Community #Siemens #Networking