Post by ElevenLabs

Introducing new modalities for ElevenAgents. Your customers don't just talk or type. They send photos, files, voice notes, and locations, and reach out across channels. Now your agents handle all of it. On WhatsApp, ElevenAgents now processes images, PDFs, audio messages, contacts, and location pins. A customer says "my wifi keeps dropping" and sends a photo of their router. The agent reads the indicator lights, runs a line check, and books an engineer visit without human intervention. On your website or app, customers can upload images and PDFs directly in the widget. Proof of address, medical records, insurance claim documents - the agent processes the file and resolves the issue in the same conversation. Agents maintain full context across channels and modalities. An agent on a voice call can send a message mid-conversation to confirm an appointment or share a document - then process what comes back, all in the same interaction. Meet your customers where they are with ElevenAgents.

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