Post by ElevenLabs

LOT Polish Airlines - Poland's flag carrier with a century-long legacy - is partnering with ElevenLabs to bring AI-powered voice agents to its customer service operations. LOT carried a record 11.7 million passengers in 2025 across over 100 destinations. As the airline takes on new long-haul routes and the largest fleet modernization in its history, it's investing in AI to deliver faster, more consistent passenger support. Through ElevenAgents, LOT will power inbound phone support - helping passengers with flight information, booking changes and ticket inquiries. Agents integrate directly with LOT's existing systems and hand over to human specialists with full context when needed. ElevenLabs was founded in 2022 by Piotr Dabkowski and Mati Staniszewski, both originally from Poland. This partnership with Poland's national airline is a meaningful one - two Polish-rooted organizations working together to define what modern customer service looks like worldwide.

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