Post by ElevenLabs

Introducing ElevenAgents Spotlight - the fastest way to lift resolution and CSAT across every channel. ElevenAgents Spotlight observes every conversation, voice and chat, in realtime - so you always know what's working and how to improve. Every conversation is auto-grouped into topics and subtopics, and searchable by meaning, with sentiment scored automatically. Sort topics by volume, resolution, or sentiment to see exactly where to focus to ensure CSAT moves in the right direction with every update. Define quality criteria in plain language, and score every conversation against them. Easily see notable shifts in your key metrics with anomaly detection - a drop in success rate, a spike in demand - so you can respond early. Stream metrics, logs and traces to Datadog, Grafana, or any OpenTelemetry backend. ElevenAgents Spotlight doesn't just show you what's happening - it suggests what to do next. Get proactive recommendations based on your agent's setup and conversation history - so the next improvement is easier to identify. Great agents improve continuously. ElevenAgents Spotlight makes it easy to take an agent from good to great - and keep it there at scale.

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