Post by ElevenLabs

Introducing ElevenAgents for Support - a dedicated offering to help customer support teams launch and improve customer-facing agents. CX teams can use ElevenAgents for Support to: - Convert SOPs and knowledge bases into live conversational agents. - Improve agent behavior through plain-text feedback like "Be more empathetic in this scenario." - Track CSAT, deflection rate, and latency with built-in CX metrics. - Resolve issues across phone, chat, email, and WhatsApp in 70+ languages. - Integrate with CCaaS, ticketing, and CRM systems for seamless escalation with full context. - Enforce enterprise guardrails aligned with policy and regulatory requirements. ElevenAgents for Support is powered by our vertically-integrated agents platform - built for enterprise reliability, low latency, and control, and informed by 4M+ agent deployments.

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