Post by easyJet

At London Tech Week, our Chief Data and Technology Officer Opal Perry explained our approach: “A simple rule from London Tech Week: start with outcomes, not AI.” That thinking is already delivering results. Our technology-powered Integrated Control Centre manages up to 2,000 flights and taking a quarter of a million customers away every single day, with AI helping to support quick decision making and getting customers to their destinations on time. Across our global customer support centres, new AI capabilities are helping our teams resolve enquiries faster – and our customer satisfaction scores are at 10-year high. AI has already enabled us to add one million additional seats a year to our network, giving customers even more choice when they book. Innovation has always been part of easyJet's DNA. We'll always harness the best technologies to help us make travel easy, affordable and accessible for all. #LondonTechWeek #AI #Innovation