Post by Sébastien Durbec

Syngenta, a global leader in agricultural technology, has partnered with #TCS to transform its Workplace Services with a clear ambition—to enable next-gen end-user support that improves efficiency, optimizes cost, and elevates employee experience.   Our ongoing transformation focuses on three key pillars:   🔹 AI-led Service Experience Designing a Virtual Service Assistant (VSA) powered by AWS Bedrock, leveraging intelligent agentic orchestration to drive a Zero Service Desk vision   🔹 Observability & Self-healing IT Implementing end-to-end observability and automated remediation using advanced device analytics capabilities   🔹 Lean Onsite Operating Model Driving technology-enabled onsite services through a site- and persona-based delivery approach   From the outset, our collaboration has gone beyond technology deployment—anchored in strong governance, structured change management, and a shared commitment to transformation at scale.   Great customer experience is ultimately measured by outcomes—not interactions alone.   We are pleased to share that successful go-lives across North America and major AMEA regions mark a significant milestone in this journey and reinforce the strength of our combined approach.   What truly stands out is the depth of collaboration—a joint focus on process rigor, service readiness, adoption, and continuous improvement.   Together, Syngenta and TCS are shaping #AIled #ITservices in a way that delivers real, measurable value.   This is just the beginning—and we are excited about what lies ahead as we continue to reimagine the future of work through AI for Syngenta.   #DigitalTransformation #AI #FutureOfWork #Partnerships #Innovation #Syngenta #TataConsultancyServices #EmployeeExperience #AWS #Nexthink #DigitalWorkplace