Post by Dr. Juraj Hanus

Are your Aftersales processes actually optimal, or are you just following the status quo? If you want to improve a dealership's operations, you must fully understand the "as-is" process before you can design the "to-be." In this week's Data-Driven Dealer Insight, I'm kicking off a 5-part series breaking down the Aftersales Customer Journey. I'm sharing the exact maps I use in my consulting practice to identify bottlenecks and leverage digital tools for better data analytics. Read the foundation of the series here: 👇 #FixedOps #AutomotiveService #ProcessOptimization #DataDrivenDealer #CustomerJourney