Post by Doris Terezinha Rösner

YES, WE made it! Terminal 3 makes one thing very clear: results like these are never achieved by individuals alone – they are achieved by teams. Having had the privilege to lead and steer the Passenger Experience Journey, I’ve seen firsthand how decisive it is to bring the right people together. To me, it’s a bit like football: different roles, different strengths, clear positioning – and leadership that enables the team to play together. Strategy, design, implementation, and operations must interlock if you want outstanding results in a short period of time. Always for a shared goal. Always for the team. Success is a collective achievement. This is how summer fairy tales are created – and perhaps, in our case, a German airport fairy tale in 2026. This is the spirit of collaborative, strength‑based leadership I want to continue to foster: Experience Leadership as the foundation for surprising and outstanding product experiences, consistently centered around customer needs. Thank you, Juergen Deischl, for the trust you placed in us, for the courage to explore new paths. Calling out everyone involved individually would go beyond the scope here – a big thank you to all who contributed to making this happen. #WEareFRA