Post by Domestic & General

We were pleased to see our Service Delivery Director, Ian Palmer-Smith, take to the stage at the BAXI Aftersales Conference.  Bringing together valued partners, the event provided a strong platform to share perspectives, challenge thinking and exchange ideas, reinforcing the power of collaboration in driving service excellence. The energy across both days, from insightful discussion to practical takeaways, highlighted a shared commitment to continuous improvement. BAXI continues to play an important role in raising customer service standards across the heating sector. Their focus on consistency, quality and delivering the right outcomes for customers set the tone for a highly engaging and impactful event. Reflecting on the experience, Ian shared: “It was a fantastic event with Baxi, bringing together a breadth of insight and showcasing collaboration at it's best. Thank you for the opportunity to share my perspective on service excellence. It was particularly encouraging to see such a strong commitment to customer service and continuous improvement - areas that truly make a difference for customers.” - Ian Palmer-Smith