Post by Devoteam

How do you save 36,000 hours a year? Ask Scout AI (literally). 🕵️‍♂️ Strawberry and Devoteam | Google Cloud Partner just set a new standard for AI in hospitality. By moving away from basic chatbots and embracing Agentic AI, they’ve transformed how 18,000+ employees access information across 230+ hotels. Using Google Cloud's Gemini and Vertex AI, we helped Strawberry build Scout AI, a digital colleague that delivers verified, multilingual answers in real-time. What makes it "Agentic"?   • Specialised "Sister Agents" like Lykke, a guest-facing agent tailored to specific hotel personas.   • A telemetry loop that identifies content gaps and guest sentiment automatically.   • It lives right where the team works (Google Chat & Slack). The result? ✅ 25,000 hours saved for employees annually. ✅ 11,000 hours of time given back to guests. ✅ 98% positive guest sentiment. Most AI projects stay in the lab. This one is already saving thousands of hours on the floor. Read the full story to see how we did it 👇 #AgenticAI #DigitalTransformation #HospitalityTech #GoogleCloud

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