Post by David Morales de los Reyes

Let’s be honest, digital insurance is a complex and challenging product. Users understand the need for it but they usually don’t feel comfortable when going through multiple questions, complex jargon, etc. And once they have it, they hope not to have to use it to make a claim. In this article, I reflect on the current problems in the industry and how UX teams can contribute to multiple areas and platforms needed to provide a good service to end customers. #digitalinsurance #insurtech #uxdesign https://lnkd.in/eEV9tUgu