Post by Cowrywise

Customer Experience and Engineering often want the same thing. A better experience for customers. Yet somehow, they're usually arguing about different things. CX says: "We want to attend to our customers faster". Engineering says: "Do you really need that?" or "We need more context." CX wants speed, engineering wants stability. CX sees the human impact, engineering sees the technical complexity. Both are right. And that's exactly why the best products are built when these teams stop working beside each other and start working with each other. This edition of the Cowrywise CX Blueprint explores one of the most important conversations in modern product building: automation and humanisation. This edition is titled: Automate the Routine. Humanize the Experience. We'll discuss: → How automation can eliminate repetitive customer issues before they happen → How CX insights can help engineering build products customers actually understand → Why the most effective customer experiences are designed long before a support ticket is raised → What happens when customer feedback becomes a product input, not just a support metric Joining us: Favour Felix, Software Engineer, Cowrywise and Oluboye Adekunle, Senior Customer Experience Specialist, Cowrywise Date: Saturday, 20th June Time: 10:00 AM Whether you work in CX, Product, Engineering, Operations, or simply care about building better experiences, this conversation is for you. Register here: https://luma.com/wbza4eb1