Post by Copeland Technology Solutions

When the job calls for someone who can save more than just the day, Jake’s the guy. As a Managed Services Level 2 Technician at Copeland, Jacob Winiarski tends to get the tougher tickets. He sees the kinds of issues where the surface fix isn’t the actual fix. From a network outage that’s really a hardware problem to a performance complaint that’s really a policy setting and beyond, his job is figuring out what’s really going on. A recent example: A client called about network issues. Jake worked on the immediate problem, but as he went, he found bigger things, like needed improvements to the networking equipment and an unrelated internet service the client had been paying for without using. By the time he closed the ticket, the client was running better and spending less. 💸 “I may not know exactly what happened or why it happened,” he says about his approach, “but I’ll do everything in my power to get the issue resolved—not just now but going forward, so it doesn’t happen again.” Even off the clock, there’s no off switch to his problem-solving mindset. He’s a #homelabber whose latest build is a shared OneDrive folder where his family scans in recipes. When someone’s standing in a grocery aisle, they can check what’s in the recipe before they buy. Goes to show how some IT know-how can turn pain points into wins. More team spotlights incoming, so stay tuned. ⏰