Post by Converteo

#𝗕𝘂𝗶𝗹𝘁𝗕𝘆𝗖𝗼𝗻𝘃𝗲𝗿𝘁𝗲𝗼 🛠️ Agentic voice-to-voice : a world first 𝘞𝘦𝘭𝘤𝘰𝘮𝘦 𝘵𝘰 #𝘉𝘶𝘪𝘭𝘵𝘉𝘺𝘊𝘰𝘯𝘷𝘦𝘳𝘵𝘦𝘰, 𝘵𝘩𝘦 𝘴𝘦𝘳𝘪𝘦𝘴 𝘵𝘩𝘢𝘵 𝘰𝘱𝘦𝘯𝘴 𝘵𝘩𝘦 𝘩𝘰𝘰𝘥 𝘰𝘯 𝘰𝘶𝘳 𝘋𝘢𝘵𝘢, 𝘈𝘐 & 𝘈𝘨𝘦𝘯𝘵𝘪𝘤 𝘱𝘳𝘰𝘫𝘦𝘤𝘵𝘴. 🎯 𝙏𝙝𝙚 𝙗𝙧𝙞𝙚𝙛 Sosh (Orange), the group's digital-native brand, wanted to deliver a simpler and faster experience to its customers. The historical channel is written, with a sharp promise : immediacy and simplicity, for customers of all ages and profiles. The ambition : an assistant that understands free-form spoken requests and acts directly in the SI to resolve them. 🛠️ 𝙏𝙝𝙚 𝙙𝙚𝙡𝙞𝙫𝙚𝙧𝙮 Our teams designed and deployed Sharlie with the Orange team : a next-gen voice assistant, live in production on the brand. Over 30 specialised agents now handle customer requests, connected to Orange's internal APIs to fetch data and trigger actions on contracts. The tech : voice-to-voice (voice tokens are processed directly, with no transcription to text and re-synthesis). A world first in production. When the project kicked off, voice-to-voice wasn't even GA. Building on shifting foundations, several architecture pivots, full redesign of the data measurement approach in three weeks : continuous iteration shaped the entire delivery. 💡 𝙊𝙪𝙧 𝙞𝙣𝙨𝙞𝙜𝙝𝙩 Charlie acts on the customer's contract on their behalf. That's what separates a conversational agent from an agentic one : value shifts from the quality of the answer to the execution of the task. The customer feedback we hear most often : "I didn't think it would be this easy." 𝙏𝙝𝙖𝙣𝙠𝙨 𝙩𝙤 𝙩𝙝𝙚 𝙗𝙪𝙞𝙡𝙙𝙚𝙧𝙨 🙌 Huge credit to the Converteo team who led the project David Guede Baptiste Couaillet Eric Berlin Gauthier Magne Paul Laurier Anh-Tuan NGUYEN Corentin Muller Pierre Marié Marc Zhang Raphaël Y. Ishak Amine Antoine Margueritte, and to the Sosh & Orange teams Bénédicte Le Jeune François Burlacot for their trust and boldness on a technology! Want to know more ? 👉 https://lnkd.in/gc_nxXVE #BuiltByConverteo #VoiceAI #AgenticAI

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