Post by Continuum (Financial Services) LLP

In a world chasing the next "shiny toy," the most profitable decision a business can make is knowing when to walk away. In the latest edition of “In Conversation,” Continuum’s Managing Partner, Martin Brown, sits down with leading business journalist Ruth Sunderland, and a surprise guest appearance from an AI named Claude, for a incredibly honest look at Artificial Intelligence in financial services. From the dangers of a 15% error rate to why an AI bot can never replicate the empathy, tone, and emotional intelligence of a human adviser, Martin draws a clear line in the sand. At Continuum, AI belongs in the back office to clear away administrative burdens, freeing up our advisers to do what they love most: spending face-to-face time looking after clients. And as for whether Martin would hire Claude? Let’s just say the interview didn't go exactly as the bot expected. 👇 Read the full interview here: