Post by Conor Perry

Following a 70% reduction in support staff, MeUndies needed to scale operations efficiently while preserving the personalized, high-touch customer experience that defines its brand. Leveraging Kustomer’s AI Architect and Workflows, MeUndies grew chat volume to 66% of all inbound volume and built a system of automations designed to handle volume spikes while maintaining responsiveness and care - scaling through peak season with CSAT holding steady. See how they used Kustomer to do more with less: