Post by Concentrix

Another week, another story about customer-facing AI saying something it shouldn't. Too many customer-facing AI deployments are designed to answer every question instead of knowing when to verify, escalate, or bring in a human. Trust is built when AI has clear boundaries, verified information, and real escalation paths... AKA governance built into the workflow. The best customer-facing AI is the one that knows when NOT to answer. 🤐 Build for #NewRealities → https://cnx.li/orGJo