Post by Cognizant

Most companies pilot AI with a client. We made ourselves the client. OneCognizant (1C) was a deliberate bet: prove enterprise AI transformation at full organizational scale, 350,000 employees, one platform, before taking the model to market. The problem wasn't a lack of AI tools. It was fragmentation. Teams adopting agents in silos. Complexity compounding. Governance risk quietly growing. So, we built a single intelligent operating layer to unify it all and tested every architectural and governance decision on ourselves first. Five months later: ➡️50% improvement in operational efficiency ➡️50% reduction in support tickets ➡️10M+ agent actions, 92% positive feedback ➡️2x faster response times "1C is not just a digital workplace upgrade. It's a fundamental shift in how we run the enterprise," says Neal Ramasamy, CIO at Cognizant. What we built is now a repeatable blueprint for enterprises ready to move from scattered AI tools to truly agentic operations. Are you still running AI in silos? Read the full story: https://cgnz.at/6045vMjSU