Post by Codat

Banks have more data on their clients than at any point in their history. So, why are they still often the last to know when something's wrong? They see what a client pays and what they borrow. They don't see the balances shifting to other banks, margin pressure building, or cash flow tightening weeks before any of that reaches a statement. That's always been true. But it mattered less when a person was making the call, someone who could sense a thin file and dig further. It matters more now that an AI assistant gives a fast, fluent answer from an incomplete picture, with the same confidence it would have from a complete one. Our CRO Joey Rault writes about this gap, and why it's quietly constraining AI rollouts in commercial banking. Link in the comments.