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RTBC showed the price. The workflow has to do the rest. Real-time benefit visibility solved an information problem at the visit. The clinician used to write a prescription and the patient used to find out the cost at the pharmacy counter, often days later, often by surprise. Now the cost surfaces in the room, on the screen, while the clinical decision is still being made. That's a meaningful improvement, and most large health systems have invested in it accordingly. What the investment exposed is a different problem one layer below. When the number on the screen is uncomfortable, something has to happen next. The clinician can change the therapy if a clinically equivalent option is cheaper. The clinician can decide to proceed and trust the patient to manage the cost. The clinician can ask the care team to look into an affordability program after the visit. Each of those next-step decisions creates work that lives outside the prescribing screen. That outside work is where most of the operational burden actually sits. The care team gets a message to look into a copay program. The pharmacy tech gets a call about whether the patient can get a manufacturer card. The MA logs a follow-up to check on the prescription status next week. The patient leaves the visit with a number and no resolution to attach it to. None of that work is the RTBC tool's fault. The tool did exactly what it was built to do — show the price. It was never built to resolve the price. The resolution requires a workflow that takes the next step inside the same screen: surface the program that applies to the drug, activate it against the prescription, fire the ePA if one is needed, complete the enrollment during the visit, confirm the fill back to the prescribing event. When those steps are part of the same workflow as the RTBC, the price on the screen and the resolution to the price are part of the same moment. The clinician sees the number after the program is applied. The care team doesn't pick up follow-up work that the visit failed to complete. Action follows visibility. Close the gap inside your EHR. Zero cost to your team. Live in three weeks → https://bit.ly/4dCYDSK #PatientAccess #HealthSystem #RTBC #EHRWorkflow #ClinicalOperations #PatientFinancialAccess #CareCoordination