Post by CM.com

Name: Most AI platforms tell you your agent is working. HALO shows you exactly what it's doing, and where
Uploaded: 2026-04-24T13:58:08.566Z
Channel: CM.com
Description: Most AI platforms tell you your agent is working. HALO shows you exactly what it's doing, and where it's not. We've expanded HALO's analytics with three new capabilities: → Topic Analysis: see which

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Most AI platforms tell you your agent is working. HALO shows you exactly what it's doing, and where it's not. We've expanded HALO's analytics with three new capabilities: → Topic Analysis: see which questions your AI gets, grouped by topic and subtopic, mapped directly to resolution outcomes → Resolution Rate breakdown: four statuses, fully filterable, so a number becomes a direction instead of a shrug → Customer Feedback Score: satisfaction data connected to your operational metrics, not sitting in a separate tab And when something goes wrong? You can trace it to the exact conversation, the exact source, and fix it on the spot. More in the blog 👇

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