Post by CM.com

The better you know your customer, the better every next interaction gets. Yesterday's CTRL+SHIFT was proof. coeo | NL's Ruben Michielsen and Sebastiaan van den Broek showed it step by step. They came for SMS. Then service. Then they needed payments. Then AI. Every time a new challenge came up, the platform had the answer. When criminals started impersonating coeo during a live phishing attack, hundreds of customers flooded in asking "is this real?" They had a verification agent live in 48 hours. While the attack was still happening. "We came for SMS. We stayed for the platform." Four launches to go further, all about knowing your customer better: - Customer Context Platform: The foundation underneath all of it. One live record of customer data, memory, knowledge and real-time context for your people and your AI. - Ask HALO: Build and deploy AI agents on your own context, just by chatting with an AI agent. Already live, already running. A client in the audience: "What used to cost months we now managed in half an hour." - Customer Prediction Models: Trained on your own customer conversations. Learns per customer what channel they prefer, when they're likely to churn, what to recommend next. The more conversations, the sharper the predictions. - Shopper Recognition: Physical retail finally gets what online has always had. Know who walks into your store, how often they come back, and what your campaigns actually do to their behavior. GDPR-compliant, no names needed. Now it knows more, predicts better, and acts faster. #CTRLSHIFT #CustomerContext #AI

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