Post by CM.com

𝐅𝐨𝐮𝐫 𝐮𝐩𝐝𝐚𝐭𝐞𝐬 𝐭𝐡𝐚𝐭 𝐦𝐚𝐤𝐞 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐬𝐦𝐚𝐫𝐭𝐞𝐫, 𝐬𝐚𝐟𝐞𝐫, 𝐚𝐧𝐝 𝐞𝐚𝐬𝐢𝐞𝐫 𝐭𝐨 𝐦𝐚𝐧𝐚𝐠𝐞. More insight into what your AI is doing. Voice that sounds human. Messaging traffic protected from fraud. And RCS, now expanding across Europe. Here's what that means for you: HALO Analytics gives you a clear view of which topics your AI handles, how conversations end, and where customers are left unsatisfied. If your resolution rate isn't where you want it, this tells you exactly where to start. HALO Voice has been rebuilt from the ground up; faster speech, natural turn detection, and context that carries over from every other channel. Customers who call have usually already tried everything else. This is the channel worth getting right. Safeguard is now being proactively enabled on messaging accounts across our platform. It protects against fraud like Artificially Inflated Traffic without touching your normal operations. If you want to check or adjust your settings, you can do that anytime in the Channels app. RCS is expanding across Europe. If you're still relying on SMS for customer communication, now is the time to explore what interactive, verified messaging can do for your campaigns and service flows. Full release notes in the comments. 👇