Post by CM.com

How much of your customer service workload is actually just repetitive admin? For CheapCargo.com, it was enough to automate 64% of all incoming questions. As their platform grew, so did the volume of repetitive requests: cancellations, status updates, pickup changes. Each task only took a few minutes, but the accumulated load was constant pressure on the team. Working with CM.com, they deployed Chip, an AI agent built with HALO. Chip connects to CheapCargo's internal systems and carrier APIs, handles the full cancellation workflow end to end, and hands off to human agents when a case genuinely needs expertise. The results: - More than 95% of cancellation requests fully automated - 64% of all incoming customer questions resolved by Chip - 27% fewer support emails since launch André Olde Hampsink, Director of CheapCargo: "The biggest lesson was that AI doesn't have to be complex. Once you start automating a few repetitive processes, your team quickly sees how much time it can save." #HALO #CustomerService #AI