Post by Chris Ward
A former business journalist leading content and communications for the CCMA (Contact Centre Management Association)
The latest content hub from MyCustomer.com and Genesys examines the essential role of empathy in customer service. With analysis and opinion from Peter Dorrington Neil Davey Dr. Natalie Petouhoff Jeannie Walters, CCXP Lubna Dajani Katie Stabler CCXP Alex Allwood and more. https://lnkd.in/ej-Jvsx #customerservice #empathymatters #customersatisfaction
