Post by 🔰 Chris Goodwill

🔁 New Episodes of Contact Centre CVs: Coming Soon For those who have been connected with me or followed me for a few years you may remember the CVs I ceated for CCaaS solutions, well I’m kicking off my Contact Center solutions certified for Microsoft Teams review series again, yay I hear you say. I last did a full set of “CV-style” reviews back in 2023 - and there's been a lot has changed since then... As the ecosystem evolves, we’re seeing vendors come, go, and re-position… which makes this space more interesting than ever. This is according to the official websites listing integrations and certified solutions as of June 2026. 📉 Solutions no longer in the programme (since my last review): • Bright Pattern • Competella • Ultatel ⏸️ Previously in certification, but now seem to have dropped away: • Evolve IP • Frontstage • Geomant • Novomind • Sikom • Telia • Vier • Vonage 🔄 Currently going through certification: • Mitel • Let's Go Purple • Unexus 🆕 New (to me) solutions I’ll be reviewing: • CASERIS GmbH • CentrePal • Cirrus Connects • Imagicle • Intermedia Intelligent Communications • IPDYNAMICS • NUSO • Sensiple • Solgari • Zoom Maybe stating the obviousy, but... 💡 The Teams Contact Center landscape is still rapidly maturing 💡 Vendors are continuously evolving their AI, routing, and CX capabilities 💡 And differentiation is becoming more nuanced (and more important) I’ll be sharing bite-sized reviews and insights as I work through these along with my CV style visuals which I love putting together. 👉 If there’s a solution you’re particularly interested in, let me know and I’ll prioritise it Visual includes Luware, who I'm delighted to say we partner with. Once I've got around the above, I'll be revisiting the solutions to see how things have/have not moved on over the past 3 years, expecting lots of change with the advent of.....AI. Tom Arbuthnot and Empowering.Cloud, hoping this is usual and you also have viewpoints on some of the solutions I'll be covering. #MicrosoftTeams #ContactCenter #CustomerExperience #CX #AI #CCaaS #ContactCentre