Post by CECONOMY

Yesterday was our Strategy Day. Here is where we stand and where we are going.   Three years ago, we targeted €500 million in adjusted EBIT by FY25/26. Yesterday, our CEO Remko Rijnders confirmed: we are on track. This shows that our Experience Electronics strategy works. Now we are taking it to the next stage.   We are setting the next target: €800 million by FY28/29.   What gets us there? Our customers. Shopping becomes increasingly complex. More products, more platforms, more information. And still, what they tell us they want most is not the widest range or the lowest price. They want someone they can trust. That's why trust is at the heart of our strategy. We will combine AI-powered experiences with the human expertise, advice and service that only our colleagues can provide.   That is the business we are building. Moments of Trust in every store visit, every delivery, every service call, every repair. More than 50,000 colleagues across 1,000 stores bring that promise to life every day.   And the results show it. Our NPS has grown 10 points over the past three years. Customers are coming back more often. By FY28/29, we are targeting a repurchase rate of 54%. Also, more than half of our gross profit will come from the areas that serve customers beyond the transaction: Services & Solutions, Marketplace, Retail Media, Private Label and Retail-as-a-Service.   The replay of our Strategy Day is available soon. Link in the comments.   #CECONOMYStrategyDay #Retail #Strategy #MomentsOfTrust

Video Content