Post by Capgemini Invent

2026 is the year of truth for AI. At #Know26, our very own Claudia Crummenerl and ServiceNow’s Eric Schnorr explored this shift at booth #2401. The conversation has clearly moved beyond experimentation. Clients are now asking tougher, value-driven questions: - How do you drive real value from AI? - How do you scale beyond proofs of concept? - How do you make human-AI interaction work across the enterprise?   One powerful idea explored: treating autonomous AI workers much like human employees: onboarding them, integrating them, and embedding them into business operations. That’s where real impact happens in the interaction between humans and AI. This is no longer just about IT. It’s about connecting front office, back office, and operations into one intelligent business hub.   Together with ServiceNow, this is how AI is being made real at enterprise scale: https://bit.ly/4cWCTlO

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