Post by Cai Kjaer

At Intranet Reloaded in Berlin, Stefan Thormann and Robert Thieme from Boehringer Ingelheim shared a great example of how their intranet evolved from a static publishing site into a daily work hub. Their journey with Insight shows what happens when intranet teams focus on the real employee experience: reducing tool switching, improving relevance, integrating everyday tasks, keeping content clean, and using research rather than assumptions to guide decisions. One takeaway stood out for me: the intranet is no longer just where employees go to read. Done well, it is where work starts. I’ve written up the key lessons from their session below. And yes, SWOOP Analytics is proud to help power Boehringer Ingelheim’s intranet analytics.