Post by Business Agility Institute

What gets measured gets managed, but what gets managed without wisdom gets gamed. Metrics illuminate when they track outcomes that matter, not activities that are easy to count. The healthiest organizations measure to learn — using data as a flashlight, not a hammer. Every metric should answer the question "what decision does this inform?" https://hubs.la/Q044L9RV0 #PerformanceMetrics #KPI #DataDriven