Post by Bart Trzesicki

What happens when you stop asking for requirements and start walking the #shopfloor with your #customers? Last week jointly with the team we spent on the road visiting number of thyssenkrupp companies around Germany. One of the highlights was visiting #Rasselstein in Andernach, the largest packaging steel facility of its kind worldwide. The producer of over 1.5 million tons of high-quality, precision-engineered packaging steel each year for customers in more than 80 countries. Spending time both on the #productionsite and in a #hackathon setting, watching #business, #IT and #partners work side by side, was a strong reminder that the best solutions appear when we work on real customer challenges #together. A few personal takeaways: 🔹Once you see how people really work, the conversation quickly moves from "what IT can deliver" to "what result will actually help them today". 🔹Sitting together at one table with business, IT and partners makes it much easier to turn pain points into concrete use cases and solutions that you can test fast. 🔹All the good frameworks, like Lean "go and see" or customer journeys, only start to live when you use them with the people who run the process every day. Being close to the business and putting the #customer in the middle is a key part of our thyssenkrupp Group Services Gdańsk Sp. z o.o. #strategy, and for me it starts exactly like this, by showing up, listening and building together. Thank you to Mario Kossmann Claus Deptalla and the whole #Rasselstein team for the hospitality, openness and collaboration. I am really looking forward to what we will build together next. thyssenkrupp- engineering.tomorrow.together #CustomerCentricity #strategy #BusinessPartner #ITandBusiness #Leadership