Post by BR Law Corporation

Our Director, Sivakumar Ponnampalam, and Associate, Paul Teh, were featured in CNA on the legal recourse available to businesses facing negative Google reviews in the context of the “Eat First” incident. The article explores when online reviews may cross the line into defamation, particularly in cases of “review bombing”, where businesses receive a surge of negative reviews, including from individuals who may not have patronised the establishment. Our lawyers highlighted several key challenges businesses face when considering legal action: - The difficulty of verifying whether a reviewer has actually patronised the business - The challenge of identifying anonymous reviewers - The difficulty of attributing any loss in sales directly to the reviews, as business performance may be affected by a range of factors You may read the full article here: https://lnkd.in/gvAfCKFA